You're a new company. Why should we trust you with critical infrastructure?
A fair question, and we'd rather answer it than dodge it. Three things: our engineers have delivered this class of infrastructure before Survia existed; we design to published international standards rather than to house practice, so our work can be independently reviewed; and our commercial model is built for scrutiny — phased delivery, documented designs and exit points at every stage. We'd also encourage you to start with a contained deployment and let the work make the argument.
Do we have to replace what we already have?
Rarely. Most engagements extend or improve an existing estate — adding SD-WAN over existing circuits, moving selected workloads to colocation, layering access control onto current door hardware. Wholesale replacement is recommended only when the numbers clearly support it, and we'll show you those numbers.
Which vendors do you work with?
We're deliberately vendor-neutral and hold no exclusive reseller obligations. We select platforms based on fit, support availability in your region, total cost of ownership and upgrade path — and we'll show you the comparison that led to the recommendation.
Can you support us outside Kenya?
Yes. Survia is registered in Kenya and engineers to international standards, with delivery available for multi-site and cross-border enterprise deployments. We deliver directly where we can and work with vetted in-country partners where local presence is required — with Survia remaining the single accountable contract holder.
How is security handled?
Security is designed in, not added afterwards. Segmentation, encryption in transit, role-based access, audit logging and physical security requirements are specified during the design stage and documented in the solution architecture you sign off.
Who owns the equipment and the configuration?
You do, unless you specifically choose a leased or managed-asset model. As-built documentation, configurations and credentials are handed over as part of every deployment.
What does an engagement cost?
Solutions are quoted per deployment because scale, sites and compliance requirements genuinely change the number. What doesn't vary is the structure: a free consultation, a costed design proposal with a full bill of materials, then implementation and an optional support agreement. You see the complete commercial picture before committing.
What happens if something fails at 2am?
Under a managed support agreement, monitoring raises the alert before you notice and response begins to the SLA you selected. Without one, you have business-hours support and a defined escalation path.